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Terms and Conditions of Sale of Digital Products

These Terms and Conditions relate to Digital Product sales.

  • "Digital Products" refers to videos and online training / learning content hosted in the /resources/videos/ and /u/ areas of

  • By purchasing Digital Products through this site, you are agreeing to these terms and entering into a contract with Understudy Resources Ltd., 20-22 Wenlock Road, London,N1 7GU, registered in England and Wales with registered number 13176847.

  • Country of Merchant Domicile: the Country of Merchant Domicile is the United Kingdom.

  • VAT is chargeable on applicable products if you are based in the EU and you agree to inform us correctly of your country during registration.

  • All advice is provided "as is" with no warranties or indemnities as to its appropriateness for your particular situation. Understudy Resources Ltd takes no responsibility for the implementation of any advice in your own teaching and assessment.

  • When you purchase access to the Digital Products you are purchasing a non-transferable, non-exclusive right to access the information. You may not publish or share the Digital Products with anyone else outside your institution. 

  • By purchasing access, you agree to Understudy Resources using your participation in publicity materials and listing your school as a customer on the Understudy website

  • Return, refund and cancellation policy: Our policy is not to offer refunds on Digital Products. Should you consider your situation to be a special circumstance then please get in contact with us and we shall consider your individual request. 

  • Delivery policy: Digital Products bought through the Understudy Store are delivered via the-understudy-org. 

  • The Understudy reserves all other rights.

  • The Understudy provides no guarantee of availability of the web server or hosting of the Digital Products. The Understudy will make commercially reasonable efforts to provide availability. In the event of continued unavailability, The Understudy will make commercially reasonable efforts to make the Digital Products available to download locally.

  • Prohibited where illegal. You are responsible for any local sales taxes other than EU VAT.

  • Distilled reserves the right to vary these terms from time to time. If you choose not to accept updated terms, access to the service will be revoked. The latest version can always be found at

  • For any customer enquiries, please email

  • Privacy: we take your privacy very seriously. If you opt in to receive information about related Digital Products from Distilled, we will occasionally email you about that. Other than that, we will only contact you in direct relation to the items you have purchased from us. We will never sell or rent your details. You can read our full privacy policy here: 

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